We Know the Customer is Wrong. We’re Going to Help You Get Better At Customer Service.

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Brian and Patrick discuss the pivotal role of customer service in business growth. Learn the top three ‘Blunt Force Facts’ on ensuring customer retention and satisfaction.

Three Blunt Force Facts:

  1. No Service, No Business: Prioritize customer service. It should be as essential as your product, marketing, and sales processes.
  2. Your Customers are Your Ambassadors: Positive experiences can transform customers into your brand’s advocates, offering word-of-mouth marketing, which is invaluable.
  3. Consistency is Key: Establish consistent plans for both positive and negative customer interactions. Dependability builds trust and helps you control the business process.