Brian and Patrick discuss the pivotal role of customer service in business growth. Learn the top three ‘Blunt Force Facts’ on ensuring customer retention and satisfaction.
Three Blunt Force Facts:
- No Service, No Business: Prioritize customer service. It should be as essential as your product, marketing, and sales processes.
- Your Customers are Your Ambassadors: Positive experiences can transform customers into your brand’s advocates, offering word-of-mouth marketing, which is invaluable.
- Consistency is Key: Establish consistent plans for both positive and negative customer interactions. Dependability builds trust and helps you control the business process.